Consumer guidance service

As a private individual, you are considered a consumer when purchasing goods or services from a company. We provide support to residents of Borås, Ulricehamn, and Tranemo, offering impartial and free consumer advice before or after a purchase.

If you have questions, you can reach the Consumer guidance service through our contact form, by email, or by phone. Contact details are provided below.

How we can help you

• Know your rights and obligations as a consumer under agreements made with companies.
• Contract review and clarification — we can help examine agreements and, if needed, contact the company on your behalf.
• Mediation assistance between you and the business.
• Guidance on complaints — how to file them and where your case can be reviewed.
• Advice before major purchases of goods or services, such as hiring a craftsman or buying a car from a dealer.

Contact information to Consumer guidance service

Email: konsument@boras.se
Telephone: 033-35 75 85

When you call, you will reach a voicemail service where you are asked to leave your contact details. We will return your call in order of receipt.